Studio Mayfair – Terms and Conditions

This website is operated by Studio Mayfair. Please read the terms and conditions below carefully before making a purchase, as placing an order or making a purchase with us is considered acceptance of these terms and conditions.

Pricing

All prices are shown in Australian Dollars ($AUD) and are inclusive of GST. Please note that prices are subject to change without notice. Quotations are valid for 30 days only and are subject to change without notice. Full payment is required before any design or production work will commence on your order unless agreed to otherwise.

Inclusions

Included in your order are two revisions and digital proofs. Your first design iteration will be made with wording exactly as specified in your order and returned information form. An additional revision is included should it be required for changes to wording, details or colour choices before being signed-off as APPROVED. Typically we find clients are able to confirm their final design within these 1-2 revisions.

Please ensure that you provide us with the correct spelling, times, dates and contact details for your events as any changes required outside of the two revisions will be charged for at $75 per proof. This must be paid before any further proofs are provided to you.

Fonts, layout and design elements cannot be changed unless discussed prior to placing your order.
Please note further revisions beyond this may delay your order production timeline.
Once your order has been signed-off as approved by you, we cannot add to or change your order. 

Order Process

Once payment and signed Terms and Conditions have been received, we will be in touch with a digital form for you to complete so we can gather the details, wording, envelope and ink colours for your order. Please carefully consider your wording and thoroughly proofread before submitting your form to us, as this is the wording that will be used for your design.

We want to make our ordering process as easy as possible for you. Please keep in mind that any delays in providing us with information or communicating about your order may result in timeframes being extended.

Please ensure you order at least 10 spare invitation suites on top of the number of invitations you believe you need, to allow for last minute guest additions and keepsakes. 

1. Once you have chosen the stationery pieces you would like, add them to your cart and checkout.
2. After checkout, we will be in touch with you via the email used at checkout (one business day at most) to collect the specific details to design your pieces. Full payment is required before we begin work on your semi-custom order, or after a 50% deposit is paid for custom orders. 
3. After providing your details we will begin the design process and send your first version (digital format presentation via email) for review within three business days.
4. If you require any further revisions to be made to your wording or colours, please provide these changes via reply email. We will implement changes and issue your second revision.  
5. Production on your stationery items will not begin until we have received a signed approval form from you via email. This form will be provided with your final proof. 
6. When production is complete and your stationery items have been printed, we perform thorough quality control checks and counts before packaging your items up and shipping to you. You will receive tracking details via a separate email.
7. To keep prices reasonable for you, your order will arrive unassembled, ready for you to collate and mail to guests.

Samples

We highly recommend purchasing a sample pack available on our website. The pack includes a variety of pieces chosen specifically to showcase different examples of print finish and card stock options. Please keep in mind that screen and printed colour can vary considerably due to the way monitors and displays reproduce colour, so a sample pack is essential if you are particular about the colour of the card or ink you would like for your options. Samples are subject to availability.

Availability

We cannot guarantee that all paper and envelope options displayed on our website will be available at the time of your order, particularly during peak wedding season. In the event that your paper and/or envelope selection is unavailable we will suggest a suitable alternative or let you know when the requested items are expected back in stock.

Turnaround Times

Please read over our time lines and ensure you allow adequate time for us to design and print your order. You will receive your first proof within 5 business days of us receiving your completed form. Please factor in extra time for second round revisions. Please keep in mind that design revisions and/or delays in feedback will affect the turnaround time of your order. Once you have approved your design, the turnaround time for digital printing is 14 business days PLUS SHIPPING.  Once you have approved your design, the turnaround time for letterpress or foil printing is 20-25 business days PLUS SHIPPING

Orders for on the day items (such as signage, menus, place cards or any item you require on the day of your event) must be ordered at least five weeks prior to the day you require your order delivered. On the day items must be approved for production at least three weeks prior to the day you require your order delivered. If your order is sent for production after this date, then a 30% rush fee may apply.

We always do our best to deliver within these timeframes, but please note that custom or complex orders may take longer. 

Addressing

If you have ordered guest addressing, we require an Excel spreadsheet of your guests names and addresses. For your convenience, templates formatted to Studio Mayfair requirements are available to download HERE.

Please check your guest addresses thoroughly for completeness and accuracy prior to submitting your spreadsheet. If you require more than five address or name changes to your design proof, you will be required to resubmit your spreadsheet and a $35 reformatting fee will be charged.

To avoid being charged the reformatting fee, do not send through address spreadsheets that are not final and have not been thoroughly proofread.

Shipping + Delivery

We will always work hard to have your order shipped within the timeframes mentioned, however during peak times these may be extended or delayed slightly.All orders are shipped either by Australia Post or Sendle.

On international shipments, it is the responsibility of the client to pay any and all customs and duties charges applicable in the country your order is being shipped to from Australia.

Shipping Times – Australia

Sydney and Greater Sydney Area: 2 business days

Melbourne, Canberra, Adelaide: 3-4 business days

Brisbane: 4-6 business days

Perth: 6-11 business days

Express deliveries are 1-2 business days.

International Shipping Times

Delivery times can vary depending on where your order is being delivered to. The following timelines below can be used as a guide, but we recommend checking with Australia Post for their latest estimates.

Standard Shipping

Sent via Australia Post

North America, Western Europe, Asia and the Pacific – 10-28 working days

New Zealand: 5-7 working days

Rest of the world: 10-28 working days

Please note that due to COVID-19 carriers and shipping services worldwide have been experiencing delays and that the above timeframes are a guide.

International Orders

On international shipments, it is the responsibility of the Client to pay all customs and duties in the country the items are being shipped to. In some instances, there are no tariffs or duties payable. Please confirm with the Customs service of the country we are shipping the items to if you are unsure about the costs involved with importing these items. Studio Mayfair are not liable for these costs or any delays in shipments caused by Customs.

Studio Mayfair will not offer refunds for items that do not make it to the destination by a specific date due to delays in shipments.

All invoices are in AUD (Australian Dollars). Studio Mayfair are not liable for any currency exchange costs e.g. variations in exchange rates, fees charged by your bank or card provider etc.

Arranging + Finishing

To keep prices reasonable for you, your order will arrive unassembled, ready for you to collate and mail to guests. The only exception to this is orders including belly bands and wax seals as they require specialty equipment to complete.

Arranging and finishing can be included in your order for an additional cost to be discussed at time of quoting. 

Errors + Proofing

Please check your proofs carefully as responsibility for accuracy rests with you, the client. Studio Mayfair will not be held responsible for any spelling or grammatical errors or omissions after the proof has been approved by you, the client. By providing your signed and completed production approval form you are signing off that your order will be produced exactly as it appears in your final proof presentation.

If you find an error on your prints please notify us immediately. Client errors can be reprinted at an additional fee. Payment for the redesign, reprint and delivery of the item must be paid in full before artwork will begin. Reprints due to client error will be placed in our printing queue and will not be prioritised over existing jobs. Should the final printed item not match the proof you approved, we will reprint the affected piece/s with the mistake rectified at no additional cost as a priority.

Returns, Refunds + Cancellations

As our work is custom made to order and work commences from the time your order is placed, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances. We will not be held responsible for any errors with the printed artwork that was approved by you, the client. If a reprint of the artwork is required due to client error, the cost of the reprint must be covered by the client. Before your order is printed – If we have designed your invitation suite (you have received your first version for review) and you need to cancel your order for any reason, we will refund 50% of the total order value. Once you have received your order, if you have any questions or issues with your order, please let us know at hello@studiomayfair.com and we will respond as soon as possible. 

Lost or Damaged Items

Studio Mayfair will not be held responsible for any damages or loss of your package during shipping. We take great care in inspecting, checking and carefully packing your order to ensure it will not be damaged in transit. Unless the Client has inspected the goods and contacted us in writing within five (5) business days of delivery, the goods are deemed to have been delivered and accepted in good order and condition. We will not be held responsible for invitation envelopes returned or lost by the Post Office after you, the Client, have mailed them to your guests. All orders are sent via Australia Post or Sendle with an authority to leave, so please ensure that you or someone you trust is at the requested delivery address to receive your order.

Reprinting

By providing your signed and completed production approval you are signing off that your order will be produced exactly as it appears within your final proof presentation.  Changes requested beyond this point will incur reprinting fees.

It is important to note that it is your responsibility to check the artwork and ensure it meets your requirements. Please take the time to review the below list to minimise the occurrence of errors. 

• Spelling and grammar
• Dates
• Punctuation
• Contact details including names, telephone numbers, email address (including your own contact details – yes, we’ve had people mis-type their own phone numbers for RSVP cards)

Copyright + Ownership

Studio Mayfair owns all artwork and copyright relating to your order. The client may not redistribute or reproduce any artwork supplied by Studio Mayfair to the client in any form. The finished artwork files are not included in your order and are not available for purchase. As we have spent a considerable amount of time researching and selecting fonts, as well as investing in commercial licences for these to make your stationery possible, we will not disclose the name of fonts used under any circumstance. 

Marketing + Social Media

We reserve the right to post photography, images or mock ups of work we have created for you on any marketing channel including our website, printed media or other digital format (e.g. social media). Personal details, specific event details and contact details will be blurred or blocked out of images for your privacy. If you do not want your stationery to be used on our website and/or social media please let us know once you have placed your order.